Fusion is a forward thinking and innovative operator of Leisure Facilities in London and we are looking for Customer Services Advisors to form part of the team at Surrey Docks Watersports Centre.

Key accountabilities

• To be responsible for achieving the highest possible standard of customer service and commitment to continuous improvement in quality and business performance
• To assist in the marketing and promotion of the Centre’s products and services.
• To present the most appropriate membership package or activity tailored to customers’ individual needs including where appropriate, a tour of the facility and outline of activities and services available.
• To actively encourage wider use of the Centre to current and potential customers, communicating new ventures, special offers etc.
• To undertake membership and reception administrative duties, including maintenance of all records ensuring information is accurate and up to date.
• To undertake cash handling, reconciliation and stock control in line with financial procedures.
• To assist in ensuring the efficient and effective operation of the facility, on a shift rota basis
• To establish and maintain good relationships with our customers, ensuring that an appropriate ambience is maintained in the facility making customers feel welcomed and valued, with due regard for the Equal Opportunities and Diversity Policy and Customer service standards.
• To ensure that the centre is secure and maintained to the highest standards of cleanliness and repair
• To ensure the safety and welfare of staff and users of the centre through the operation of all Health and Safety procedures and standards and be aware of your role in managing emergencies, accident reporting and report defects as necessary
• Assist customers with regard to lost property, first aid, use of equipment and provide general information regarding the centre.  Deal with complaints in a sensitive manner.

Knowledge & Specific Requirements

• Experience of customer care
• Excellent oral, numerical and written skills
• Required to work outside normal hours, including evenings, weekends, public holidays with flexibility of location
• Responsible for maintaining all relevant qualifications and attending internal training sessions as part of normal working arrangements

This position is for Surrey Docks Watersports Centre in Southwark