You will be responsible for the organisation of classes and to assist in the supervision, operation and control of customers within your designated coaching area. To take responsibility for the smooth daily operations of the class to maximise usage and income and to achieve customer service delivery objectives.

Key Accountabilities:

• To ensure the efficient and effective operation of your sessions, to be responsible for equipment set up and security, where appropriate.
• To undertake your sessions according to the programme timetable. Being responsible for ensuring classes commence at the designated times.
• To be responsible for undertaking all administrative tasks associated with the position.
• To contribute to programme development through knowledge current trends in leisure, innovative ideas, initiating actions to meet the demands of the customers
• To assist in the communication and promotion of the centre’s services
• To establish and maintain good relationships with our customers, ensuring that an appropriate ambience is maintained in the facility making customers feel welcomed and valued, with due regard for the Equal Opportunities and Diversity Policy and Customer service standards.
• To ensure that the centre is secure and maintained to the highest standards of cleanliness and repair
• To ensure the safety and welfare of staff and users of the centre through the operation of all Health and Safety procedures and standards and be aware of your role in managing emergencies, accident reporting and report defects as necessary
• Assist customers with regard to lost property, first aid, use of equipment and provide general information regarding the centre.  Deal with complaints in a sensitive manner.

Knowledge & Specific Requirements

• Recognised coaching qualifications
• REPS Level 2
• Experience of customer care
• Excellent oral, numerical and written skills
• Required to work outside normal hours, including evenings, weekends, public holidays with flexibility of location
• Responsible for maintaining all relevant qualifications and attending training sessions as part of normal working arrangements

This position is for Surrey Docks Watersports Centre in Southwark