As a Receptionist you will operate as the first point of contact for customers, presenting a positive and professional front of house customer service.

You will take responsibility for the smooth daily operations of the reception, managing customer enquiries, sales and efficient cash handling, to achieve excellence in customer service deliver.

Key accountabilities

• To assist in ensuring the efficient and effective operation of the reception
• To receive customers and visitors in a friendly and helpful manner, in person or by phone, monitoring and controlling entry to the centre.
• To ensure all customer sales and bookings are managed correctly, assisting customers in their choices.
• To undertake all cash handling and reconciliation procedures to ensure accuracy.
• To undertake basic clerical and administrative duties, as required.
• To assist in the development of programming through innovative ideas and initiating actions to meet the demands of the customers.
• To assist in the communication and promotion of the centre's services, ensuring all information given is correct and up to date.
• To ensure the safety and welfare of staff and users of the centre through the operation of all Health and Safety procedures and standards.
• To ensure that the centre is secure and maintained to the required standards of cleanliness and repair.
• To establish and maintain good relationships with the general public, ensuring that an appropriate ambience is maintained in the facility, making customers feel welcomed and valued.

Knowledge & Specific Requirements

• Experience of customer care within a reception environment
• Excellent customer service skills
• Excellent oral, numerical and written skills
• Required to work outside normal hours, including evenings, weekends, public holidays with flexibility of location
• Responsible for maintaining all relevant qualifications and attending internal training sessions as part of normal working arrangements

The centre is Surrey Docks Watersports Centre in Southwark