To assist in the supervision, operation and control of customers under the direction of the Management team. To take responsibility for the smooth daily operations of the centre, contributing to the development of centre programmes to maximise usage and income, and to achieve customer service delivery objectives, in accordance with policies and procedures.

Reference:                     ALLCENTRES
Salary / Hourly Rate:    Competitive
Type of Contract:          Contracted
Working Hours:             37 Hours/week

Duties will include

• To undertake pool supervision, carry out daily programme of equipment set ups and changeovers as required according to the activity and event programme.

• To assist in the development of programming through innovative ideas and initiating actions to meet the demands of the customers

• To assist in the communication and promotion of the centre’s services.

• To assist in the effective operations of the activity programme by coaching / teaching, where appropriate.

• To assist in ensuring the efficient and effective operation of the facility, on a shift rota basis

• To establish and maintain good relationships with our customers, ensuring that an appropriate ambience is maintained in the facility making customers feel welcomed and valued, with due regard for the Equal Opportunities and Diversity Policy and Customer service standards

• To ensure that the centre is secure and maintained to the highest standards of cleanliness and repair

• To ensure the safety and welfare of staff and users of the centre through the operation of all Health and Safety procedures and standards and be aware of your role in managing emergencies, accident reporting and report defects as necessary

• Assist customers with regard to lost property, first aid, use of equipment and provide general information regarding the centre. Deal with complaints in a sensitive manner.

Requirements

• Excellent oral, numerical and written skills

• Required to work outside normal hours, including evenings, weekends, public holidays with flexibility of location

• Responsible for maintaining all relevant qualifications and attending training sessions as part of normal working arrangements

• 37 Hour working week, as part of fixed rota

• Although some experience is desirable we will provide full training.  In addition you will have the opportunity to obtain recognised qualifications including National Pool Lifeguard and First Aid at Work.

• Excellent oral, numerical and written skills

• Required to work outside normal hours, including evenings, weekends, public holidays with flexibility of location

• Responsible for maintaining all relevant qualifications and attending training sessions as part of normal working arrangements

• 37 Hour working week, as part of fixed rota

• Although some experience is desirable we will provide full training. In addition you will have the opportunity to obtain recognised qualifications including National Pool Lifeguard and First Aid at Work.

• Excellent oral, numerical and written skills

• Required to work outside normal hours, including evenings, weekends, public holidays with flexibility of location

• Responsible for maintaining all relevant qualifications and attending training sessions as part of normal working arrangements

• 37 Hour working week, as part of fixed rota

• Although some experience is desirable we will provide full training.  In addition you will have the opportunity to obtain recognised qualifications including National Pool Lifeguard and First Aid at Work. 

Benefits

• Full Induction

• On-going training and development opportunities

• Members rates on Activitiesd at Leatherhead Leisure Centre

• Free use of swimming pool when off duty

• Free use of gym after 3 months of continuous employment and upon completion of induction