Important updates to your group exercise classes

As of 1st December 2017 we will be making an important change to the way you book your group exercise classes.

We've listened to member feedback regarding the challenges around booking a space on a class and, to give all our members a fair opportunity to attend one of our group exercise classes, we will now be charging a fee to anyone who does not attend a class they have booked on to.

This is to encourage all members to attend the classes they book or cancel with enough time to allow other members the opportunity to secure a space too. We hope this will allow all of our members the chance to book onto their favourite classes before all the spaces are filled and also be able to attend vibrant, full sessions.

The charge will apply if the class is not cancelled 4 hours before the start of the activity and will reflect the standard price of the class at pay as you go level. 

Please note that if an account has a charge this will prevent future bookings and centre access until cleared. To count as 'registered' for a class, you must scan through the gates with your membership card electronically or for centres without gates present your card to reception for them to record your attendance. 

If you have any further questions please speak to a member of staff at reception.