FAQs

As of 30 April 2026, the management, and day-to-day operations will cease at Golden Lane Sports & Fitness Centre.  

When is the last day of operation?
The final day of operation at 30 April 2026.

Is the leisure centre closing? Is the closure permanent?
Unfortunately, Golden Lane Sports and Fitness Centre will be closing on 30 April 2026 in agreement with the City of London, so that the local authority can commence its refurbishment plans. 
At this stage, it is unknown how long the closure may last, it is recommended that you contact the City of London for further information.

What happens to my membership? Will I receive a refund for my prepaid membership?
All memberships will be cancelled automatically prior to closure of the site. You should cancel your direct debits immediately. If you have prepaid for your membership, there are two options available:
Option 1– Section 75 claim
Section 75 is a UK consumer protection law which can apply to all defective purchases between £100 and £30,000. You may be able to chargeback membership payments with the Charity, subject to your payment method (credit card) and credit provider. Debit cards and bank transfers are not covered.

To make a Section 75 claim you will need to contact your credit provider and review the terms and conditions of your credit provider or payment service. They will typically request evidence.
Option 2 – Unsecured claim
If you are unable to secure a Section 75 claim as identified above, you can submit an unsecured claim in the Administration by completing a proof of debt form (attached).

We appreciate that this is an unfortunate position to be in, but I hope that the above options will allow you some form of recovery. If you have any queries, please contact fusion@swgroup.com.
What happens to my future booking? (i.e. Classes, Activities, Parties and Hire (room hire, pitch hire, hall hire, pool hire))
All future bookings are cancelled, and you will not be able to book any futures classes. Access to facilities cease on the 30 April 2026.

What happens to my voucher or cashless credit on my account?
Any vouchers or pre-paid cards will not be redeemable. Any cashless credit left over after 30 April 2026 will not be refunded.

Can I transfer my membership to another centre?
Yes.

I am a creditor, and I am owed money
You can submit an unsecured claim in the Administration by completing a proof of debt form. For further details please contact the Joint Administrators at fusion@swgroup.com.

I have a customer service question, who do I contact? Who can I contract for more information?
You may contact fusion@swgroup.com for further information.

I have belongings at the leisure centre, but it is now closed. What do I do?
Please contact fusion@swgroup.com ASAP and we will make suitable arrangements for collection.