Terms & Conditions

The following terms and conditions are applicable for the campaignsthat are live within the Fusion managed centres:


Membership

Choice Adult Single Membership:

1. The Choice membership allows unlimited access to the gym, swimming pool, group exercise classes, health suite

2. Courts can be hired for two hours per week, per adult (table tennis, badminton, tennis) 

- Guests must pay a guest fee

- Guests cannot enter the centre without the member

3. 7 day advanced booking rights and online booking

4. Fast track through reception - no waiting time

5. There is a 48 hour cancellation policy on our class bookings, which will be charged at the full class rate 

6. Three stage Kick-start programme with a fitness instructor

7. The Choice membership offers cross usage to all locations.  Some restrictions may apply

8. The customer must be over the age of 16 years of age to hold a Direct Debit or annual membership

9. Cancellations, freezes and amendments to the membership must be given with one clear calendar months' notice, given in writing.

10. Centre rules must be adhered to at all times. 

11. The promoter is Fusion Lifestyle, Unit 4, Bickels Yard, 151/153 Bermondsey Street, London SE1 3 HA.

Choice Joint Membership:

1.      The membership allows unlimited access for 2 adults to the gym, swimmingpool, group exercise classes, health suite

2.      Courts can be booked for two hours per week, per adult (table tennis,badminton, tennis)

-         Guests must pay a guest fee

-         Guests cannot enter the centre without the member

3.       7 day advanced booking rights andonline booking

4.       Both members can attend thefacility at any time, they don't need to attend together.

5.       Fast track through reception - nowaiting time

6.       There is a 48 hour cancellationpolicy on our class bookings, which will be charged at the full class rate

7.       Three step Kick-start programmeoffered with a fitness instructor for each member on the joint account andregular programme reviews.

8.       Fusion cross usage to alllocations in the estate

9.       Both members must be over the ageof 16 years of age

10.    Cancellations, freezes andamendments to the membership must be given with one clear calendar months'notice, given in writing.

11.    If one member wishes to cancel,we can amend the account to a single account with one months' notice.

12.    Centre rules must be adhered toat all times.

13.   The promoter is Fusion Lifestyle, Unit 4, BickelsYard, 151/153 Bermondsey Street, London SE1 3 HA.

Choice Family Membership (2+2):

1.      The Family membership allows unlimited access for 2 adults to the gym,swimming pool, group exercise classes, health suite

2.      Courts can be hired for two hours per week, per adult (table tennis,badminton, tennis)

-         Guests must pay a guest fee

-         Guests cannot enter the centre without the member

3.       7 day advanced booking rights andonline booking

4.       The Family membership includes 1x swim school place per child per week.

5.       Unlimited casual swimming for thechildren

6.       Unlimited access to all kidsclasses on our group exercise programme

7.       1 free birthday party per child.A choice of soft play, pool party or a sports party. A minimum of three fullpayments must be made before the party can be booked

8.       Fast track through reception - nowaiting time

9.       There is a 48 hour cancellationpolicy on our class bookings, which will be charged at the full class rate

10.    Free Kick-start programme offeredwith a fitness instructor for each adult member and regular programme reviews.

11.    The Choice membership offerscross usage to all locations.  Somerestrictions may apply

12.    Children on the membership mustbe 14 and under

13.    Cancellations, freezes andamendments to the membership must be given with one clear calendar months'notice, given in writing.

14.    Centre rules must be adhered toat all times.

15.   The promoter is Fusion Lifestyle, Unit 4, Bickels Yard, 151/153 Bermondsey Street, London SE1 3 HA.

Choice Family Flex (1+3):

1. The Family flex membership allows unlimited access to the gym, swimming pool, group exercise classes, health suite for 1 adult

2. Courts can be hired for two hours per week, per adult on our courts (table tennis, badminton, tennis) 

- Guests must pay a guest fee

- Guests cannot enter the centre without the member

3. 7 day advanced booking rights and online booking

4. 1 x swim lesson per week per child 

5. Unlimited casual swimming for the children

6. Unlimited access to all kids classes on our group exercise programme

7. 1 free birthday party per child. A choice of soft play, pool party or a sports party. A minimum of three full payments must be made before the party can be booked 

8. Fast track through reception - no waiting time

9. There is a 48 hour cancellation policy on our class bookings, which will be charged at the full class rate 

10. Free Kick-start programme offered with a fitness instructor for the adult member and regular programme reviews.

11. The Choice membership offers cross usage to all locations.  Some restrictions may apply

12. Children on the membership must be 14 and under

13. Cancellations, freezes and amendments to the membership must be given with one clear calendar months' notice, given in writing.

14. Centre rules must be adhered to at all times. 

15. The promoter is Fusion Lifestyle, Unit 4, Bickels Yard, 151/153 Bermondsey Street, London SE1 3 HA.

Concessionary Membership:

1. This membership allows limited access to the gym, swimming pool, group exercise classes and health suite.  Some facilities may not be included

2. Court hire not included

3. 7 day advanced booking rights and online booking

4. Fast track through reception - no waiting time. 

5. There is a 48 hour cancellation policy on our class bookings, which will be charged at the full class rate 

6. Three stage Kick Start programme with a fitness instructor

7. This membership offers usage to your home site only.  Some restrictions may apply

8. The customer must be over the age of 16 years of age to hold a Direct Debit or annual membership

9. Cancellations, freezes and amendments to the membership must be given with one clear calendar months' notice, given in writing.

10. Centre rules must be adhered to at all times. 

11. The promoter is Fusion Lifestyle, Unit 4, Bickels Yard, 151/153 Bermondsey Street, London SE1 3 HA.


Off Peak Membership:

1. The off peak membership allows entry Monday-Friday between 9am-4pm

2. This membership allows access to the gym, swimming pool, group exercise classes and health suite but only during the hours stated above

3. 7 day advanced booking rights and online booking

4. Courts are not included

5. Fast track through reception - no waiting time. Between 9-4pm only.

6. There is a 48 hour cancellation policy on our class bookings, which will be charged at the full class rate 

7. Three stage Kick-start programme with a fitness instructor

8. The off peak membership offers usage to your home site only.  Some restrictions may apply

9. The customer must be over the age of 16 years of age to hold a Direct Debit or annual membership

10. Cancellations, freezes and amendments to the membership must be given with one clear calendar months' notice, given in writing.

11. Centre rules must be adhered to at all times. 

12. Golden Lane off-peak membership allows entry Monday - Friday between 9am-12pm & 2pm-5pm

13. The promoter is Fusion Lifestyle, Unit 4, Bickels Yard, 151/153 Bermondsey Street, London SE1 3 HA.


Enfield Junior Membership

Members MUST be between the ages of 8 years and 15 years of age to join. Proof of eligibility may be required

Members who wish to use the gym facilities MUST be between the ages of 11 years and 15 years ONLY

Under NO circumstances will children 8 years to 10 years of age be allowed access to the gym facilities

Members between the ages of 11 years and 15 years using the gym facilities MUST complete a pre-booked gym induction prior to their first visit to the gym. Consent from a legal guardian is required and the joining process must be completed by a legal guardian

If children under the age of 11 years are using any of the facilities within the membership a parent MUST remain on site

Proof of the child´s date of birth will be required upon joining

Some activities and facilities may be age restricted. Age restrictions and activities vary from centre to centre. Normal centre, pool rules, membership and all other general terms and conditions apply

Membership provides inclusive access to swimming, relevant gym sessions, 15:30-16:45 and 16:45-18:00 weekdays and 10:00-12:00 and 12:00-14:00 weekends (age restricted), group exercise classes and sport sessions for specific ages, one off peak racquet sport activity per week and all holiday activities (age limits may be in place)

Up to 6 days advanced telephone booking or on-line booking

A health questionnaire MUST be completed prior to undertaking exercise and signed on behalf of the child by a parent or guardian

All Instructors hold a current enhanced CRB or DBS, under child protection guidelines.


Booking & Access

Booking & Court Hire

Please note the following Terms and Conditions for Fusions court hire and on-line bookings for Members and Non Members. 

1. Paying for bookings

1.1 Non-members must pay for their chosen activity at the time of booking or the booking will automatically be cancelled. Not all memberships include unlimited use of classes or courts.  Please contact your centre for confirmation of membership entitlement

2. Booking Times

2.1 The booking time covers the period of use including up to 5 minutes setting up and up to 5 minutes clearing away of facilities relating to any booking.2.2 To ensure that everyone has a chance to use the facilities there may be restrictions on the number of bookings each person is permitted to make for each day. Please see the relevant centre home site for any restrictions that may apply.

3. Confirmation of booking/checking-in

3.1 All hirers, customers must report to reception on arrival3.2 All on line bookings are confirmed by the issuing of a booking confirmation direct to your nominated email address3.3 A booking confirmation will only be issued subject to receipt of payment or receipt if the booking is a part of your membership3.4 The booking confirmation slip must be produced at reception on arrival of the reception to validate a booking3.5 All bookings are made in the name of a specified individual as set out on the booking confirmation. Proof of identity may be required. Bookings are non-transferable and non-refundable.

4. Conditions of Use

4.1 All hires and bookings are made subject to the Terms and Conditions of Use that may apply from time to time. These are available from reception and displayed at the Leisure Centre´s, and are issued with any membership.4.2 If members rights are abused the membership may be terminated without notice. Membership is non-refundable4.3 Choice membership includes a 2 hours in a week court hire per adult at no additional cost 4.4 Non-members pay the guest fee.6 Guests cannot enter the centre without the member 4.7 Members cannot bring in non-members.

5. Cancellation of bookings

5.1 A dishonour fee of the full price of the class will be applied to the members account if the class is not cancelled within 24 hours 

6. Non-attendance

6.1 Members whose bookings are part of their membership and who fail to attend for a confirmed booking will be expected to pay the standard facility rate. 

What's Your Fit - Activity Pass

Trial pass valid for new customers only.

With this pass, the holder is entitled to visit the facility listed until 30th November 2017.

You must pre-book your visit to the centre by appointment only; if you visit the facility before you have booked an appointment you will be refused entry with the free pass. A member of staff should be in contact with you within 24 hours to coordinate, alternatively you can contact the leisure centre directly to make an appointment sooner.

The pass can be redeemed for a gym, swim or group exercise class run by Fusion Lifestyle.

The customer must present ID at the point of redemption. Acceptable forms of ID are photo drivers licence, council tax statement or utility bill.

Only one free trial pass per person - if you are bringing a friend, please ask them to register for a pass in their name.

Please present your pass & code at the centre to redeem when you visit - you can print or present on mobile.

To use free trial pass you must be over 18 years of age.

Pass is valid from 1st September - 30th November 2017 only and can be used on one day within that period.

Pass is non-transferable, non-exchangeable and cannot be redeemed for cash or merchandise.

All classes and sessions are subject to availability.

Centre rules must be adhered to at all times. Centre management reserves the right to refuse entry.

Your code is checked against a live database and can only be used once.

Centres reserve the right to restrict access to certain areas at any time during the promotion.

The promoter is Fusion Lifestyle, Unit 4, Bickels Yard, 151/153 Bermondsey Street, London SE1 3HA.

Fusion reserves the right to extend or withdraw the offer at any time without notice.

Free pass is NOT valid at: any outdoor pools and lidos or specialist sites, including Mowsbury Golf Course, Kempston Outdoors Centre, Blue Peris Mountain Centre, Oxford Ice Rink and Oasis Beach Pool (valid for gym only).

Lido Season Ticket Holders

Summer season tickets are valid for one season only and this period runs from April and to the end of September 

Winder season tickets are valid for one season only and this period runs from October to the end of March

Opening hours and season open and close dates may vary during this time and will be published on the website

The season ticket is non-refundable, non-transferable, non-exchangeable and cannot be redeemed for cash

To get best value purchase your season ticket early in the season as pro-rata refunds will not be issued 

Season tickets are not valid for any additional opening outside of the advertised timetable 

Season ticket holders are entitled to use of the lido only

The customer purchasing the season ticket must be over the age of 18 years of age 

Lost season ticket can be replaced at the pool office for a charge of £5 per ticket

Season ticket holders MUST swipe their membership card upon entering the facility

The centre rules must be adhered to at all times

The promoter is Fusion Lifestyle, Unit 4, Bickels Yard, 151/153 Bermondsey Street, London SE1 3HA. Excludes employees, their friends, family and any partner agencies or associates of Fusion Lifestyle. Fusion reserves the right to extend or withdraw the offer at any time without notice.


Offers

2 months for the price of 1

Offer valid from 1st November - 3rd November 2017  

The pre-paid membership includes the joining fee and is non-refundable, non-transferable, non-exchangeable and cannot be redeemed for cash.  

Offer applies to new joiners 

Only available to customers over 18 years of age 

The membership cannot be suspended and must be taken consecutively from the date of activation. This is a limited time offer and will not be available for renewal.

The 3 for 2 membership provides 1 month's free Choice membership when making an upfront payment to the value of 2 months' Choice membership.

The Direct Debit for your monthly membership fee will automatically be taken at the end of the pre-paid period.

Third party programmes and courses are excluded. Normal booking T&Cs apply

The promoter is Fusion Lifestyle, Unit 4, Bickels Yard, 151/153 Bermondsey Street, London SE1 3HA

Excludes employees, their friends, family and any partner agencies or associates of Fusion Lifestyle.

Fusion reserves the right to extend or withdraw the offer at any time without notice.

What's Your Fit - Referral

The member referring must be over 18 years of age.

The new member must be over 18 years of age for the referee to receive the free month.

The offer is only valid when referring a non-member purchasing a full price monthly or annual membership. The referee cannot have been a Fusion member within the last 6 months.

The new member must join on a Choice, Choice Corporate, Choice Joint or Choice Family membership (Concessionary Choice is excluded).

Offer ends 31st October 2017.

The referring member will receive a free month once the referee has paid three consecutive monthly fees or one full annual payment.

Annual members will have their membership extended by one month once Fusion has deducted three consecutive monthly payments or one full payment from the new member.

The free month is not redeemable for cash or any product.

The promoter is Fusion Lifestyle, Unit 4, Bickels Yard, 151/153 Bermondsey Street, London SE1 3 HA.

Fusion reserves the right to extend or withdraw the offer at any time without notice


Parties

BIG DAY PARTIES

Big Day Parties are available for children between 2 and 16 years of age.

All bookings MUST be paid fully at the time of booking.

Cancellation Notice: a) More than 28 days notice - The party may be transferred to another day. A fee of ?10 will be charged for this change. b) Notice less than 28 days - The party will only be transferred without loss if the original booked date can be re-booked for another hire.

For Pool Parties a lifeguard will be available for up to 20 children. If more than 20 children attend a surcharge of ?15 will be made for the additional lifeguard.

 Lifeguards are not permitted to enter the water to organise activities. If a party organiser is required in addition to the lifeguards you should discuss with the leisure centre and a charge for this will be made.  

Food is provided at selected centres. Please confirm your requirements when booking. At other centres we ask you to bring your own party food (including a cake), drinks and decorations. Some centres do not have facilities for food.  

 If you wish to take photographs or use video equipment during your party you must obtain permission from the Duty Manager and our disclaimer must be completed and signed in advance of the party.

Please arrive no more than 10 minutes before your party to meet your party host.

2 adults over the age of 18 are required to remain present throughout the party. More supervising adults may be required for Big Day Swim Parties for children under 8. Please check with the centre and confirm this when booking.

Our swimming admission policy applies at all times. Please ask a member of staff for details.

Socks must be worn for Big Day Bounce and Soft Play Parties.

Suitable non-marking trainers and comfortable clothing should be worn for Big Day Sports Parties.


Swim School

Swimming Lesson Terms & Conditions

(A) Teaching Policies, Procedures and Parental Responsibilities

1. All Fusion Lifestyle Swimming Teachers are Swim England qualified and have the relevant DBS checks before they are allowed to teach. 

2. Swimming Teachers will take responsibility for pupils during their swimming lessons, but and parents /guardians are required to remain nearby (poolside viewing or designated viewing gallery) so that if required the parent / guardian can deal with toilet breaks or any behavioural issues. Fusion staff will NOT take pupils to the toilet. 

3. Parents/guardians must remain on the premises whilst the pupil is attending their swimming lessons. This is imperative in case of the unlikely event of a medical emergency, building evacuation or other emergency situation. Pupils must be collected promptly at the end of the lesson. 

4. Parents/guardians must never distract the teacher during a lesson and should direct all communication through the reception staff or the Head Teacher (if available). Parents/guardians should not to speak with a teacher during the period that lessons are in progress as it is dangerous and will distract the teacher from the supervision of the pupils in their lesson. 

5. Pupils can be refused entry to the lesson if they are more than 5 minutes late for a class, as it disrupts the lesson for the other pupils. 

6. A coloured swimming hat will be issued when joining swim school (stages 1-10) and new hats will be issued when transferring to the next teaching stage. Lost or broken hats can be replaced by purchasing a new hat from reception. 

(B) Pupil Illness 

1. If your child is unwell, we recommend that you do not bring them to their swimming lesson.

2. If your child has been ill with diarrhoea they should not attend their lesson. To protect others, they should not swim for at least a week after it has completely cleared up.

(C) Swimming Lesson Programme 

1. The majority of our 'learn to swim' programme classes are held over a 30 minute timeslot (some advanced and adult classes might be 45 minutes to 1 hour) which includes time to take registers. 

2. Pupil to Teacher ratios developed in line with Swim England Guidelines. 

3. Fusion reserves the right to combine classes as short notice if necessary. 

(D) Swimming Lesson Dress Code & Hygiene 

1. All children should wear appropriate fitting costumes/trunks and shorts specifically designed for swimming. Baggy costumes/trunks can hamper movement. 

2. No jewellery should be worn during a swimming lesson. Religious or medical bracelets are allowed but should not distract the swimmer from their lesson. 

3. The use of goggles is permitted but pupils will be asked to remove them if they providing a distraction and when performing certain skills (unless there is a medical reason for goggles to be worn). We recommend the use of dioptre corrective goggles for anyone with a visual impairment. 

4. All swimmers should shower before their lesson. Please ensure that all hair gel/body lotions etc are removed. This will help to keep the water clean. Make sure your child uses the toilet before the lesson commences. Please ensure your child showers after the lesson. 

(E) Pupil Progression 

1. All pupils on the 'learn to swim' programme work towards the "Swim England Learn to Swim Framework. 

2. Swimming Teachers continually assess all pupils' progression throughout the term. 

3. Progression of all pupils will be at the judgment of the swimming teacher and in accordance with the progression within the criteria of the "Swim England Learn to Swim Framework" 

4. Pupils will be moved up to the next class when they meet the skills criteria required and if there is adequate room in the next Stage for movement to the next Stage. 

5. Upon completion of a Stage, the parent / guardian will be contacted explaining that the child is ready to move up to the next Stage. 

6. Due to the continuous progressive nature of our programme, and the variety of ability levels within each session, we cannot guarantee a specific time slot on progression, as a space within the next stage may not always be immediately available. 

(F) Swimming Lesson Payment 

1. All fees for swimming lessons must be paid in advance of the lessons. 

2. Direct Debit payments are taken on 1st of each month. 

3. New joiners, taking the Direct Debit option will pay a pro-rata payment for any lessons which take place prior to the first Direct Debit being taken. 

4. We reserve the right to apply a joining fee where appropriate. 

5. One clear calendar's months' notice in writing is required for the cancellation of Swim School Direct Debit. 

6. Failure to provide the full notice period to cancel your swim school when on Direct Debit may result in Fusion Lifestyle taking recovery action for the outstanding payment. 

7. Fusion reserves the right to change the price of swimming lessons at any time. Direct Debit customers will be notified in writing with at least 10 working days' notice of any change. 

8. For any failed Direct Debits, Fusion Lifestyle reserves the right to restrict access to the lessons until a suitable payment has been made for the missed Direct Debit Payment. Under these circumstances Fusion Lifestyle will not guarantee the same space on the existing lesson. 

9. Direct Debit payments include one lesson per week at the agreed Stage of lessons for the monthly Direct Debit subscription, and for junior lessons (under 16 years) access to General Swimming sessions (subject to pool capacity). 

10. The monthly Direct Debit subscription remain the same for each calendar month, regardless of the number of lessons that are delivered during the month. I.e. some months there will be five lessons, while most months there will be four. During December there will two or three lessons depending on the cycle of the year. Over a 12 month period, with 12 equal Direct Debit payments a total of 50 swimming lessons will be available to attend*. (* unless a lesson has been cancelled - please see section (H) below. Where payment is not made by Direct Debit, all lessons must be paid in advance and pupils will be removed from classes once advance payment has expired. 

(G) Changing and Moving Lesson 

1. You may request a change of time, day or Swimming Teacher and we will try to accommodate your request, provided a space is 

2. Swimming ability and speed of progression will vary depending upon the swimmer. 

(H) Pool Closure and Cancelled Swimming Lessons 

1. In the event of a pool closure we will make every attempt to contact our customers as soon as possible. 

2. Customers paying for swimming lessons will be provided with a catch up lesson to replace the missed session.

3. In the event of a planned pool closure you be offered an alternative class to accommodate your lesson.

4. Fusion Lifestyle reserves the right to cancel classes should numbers fall below our minimum numbers per group (50% of class capacity). If this happens you will be offered an alternative lesson of the same level.

5. If a pool closure is likely to affect swimming lessons on the long term, every effort will be made to offer space at another pool within the area. 

(I) Missed Lessons

1. Lesson fees are non-refundable where the pupil has either missed lessons or decided to withdraw from the programme altogether.

2. Lessons run consecutively, the lesson credits will be utilised as each lesson takes place regardless of pupil attendance (with the exception of pool closure/lesson cancellation).

3. In exceptional circumstances management may exercise discretion on refunds or credit notes but this would only be on production of a medical certificate or documentation from a medical centre, hospital or GP.

(J) Changing Teacher

1. We will use reasonable endeavours to provide the same instructor for each lesson within a course. However, relief instructors may be used without prior notification.

2. We reserve the right to appoint a new teacher at any time and may, at times need to provide an alternative teacher for a class or classes due to illness or for any other unforeseen circumstances. 

3. In the event a teacher is away for a long period of time we will try to keep the same cover teacher for the time period where possible. 

4. If a teacher is absent, the centre reserves the right to join classes together if considered appropriate and safe according to Swim England guidelines. We would always try to put a replacement teacher in place immediately however, if this is not manageable we would put the classes together in order to avoid the cancellation. This would be an extremely rare occurrence as additional teachers are usually available to cover any such eventualities. 

(K) Communication 

1. We like to encourage communication and welcome issues to be raised with our staff. 

2. The duty management team will be the people to resolve any poolside issues. Any problems or issues should be conveyed through them. 

3. Questions regarding the progression of pupils should be directed towards the reception staff that will be able to pass on the message to the relevant member of staff, who will then contact you to discuss the pupil. Please ask to fill in a swim school enquiry card. 

4. All parents/guardians are required to supply us with a valid e-mail address for quick communication purposes. This is essential so that we can inform you when your child is ready to move up a Stage of lessons. 

(L) Viewing 

1. Parents/guardians are not permitted on poolside but must sit in the pool viewing areas. Where pool viewing is on poolside, parents must not interfere with the lessons or distract the swimming teachers. 

2. We do ask that all spectators remain in the seating area in order to prevent any unnecessary distractions for the teachers and make every effort to ensure that all footwear is clean, wearing shoe covers when provided. 

3. It is difficult for the teaching staff to gain full attention from their pupils if they are being distracted; progress can be affected if children are not fully able to concentrate. 

4. No photography or filming is permitted on poolside or in the changing area without the prior approval from the Centre Management.

(M) Behaviour & conduct

1. Parents accept that their child is under the supervision, control and care of the Swimming Teacher, during the lesson period. Should the behaviour of the child be unsatisfactory and the class is being disrupted, the Swimming Teacher has the right to remove the pupil from the class. 

2. The teacher may employ reasonable measures as are necessary to maintain the smooth delivery of the class. We reserve the right to request that your child should be removed from classes should they persistently disrupt or are seen to be putting themselves or anyone else at risk during the class. If a child is removed under these circumstances and suitable alternatives arrangements cannot be made, no refund will be provided. 

3. If a swim school pupil causes the cancellation of a swim school session or individual class, we reserve the right to apply a penalty for loss of income for this activity. This will be administered and applied at the centre management discretion.

Changes to Terms and Conditions - Fusion reserves the right to amend these Terms and Conditions. Reasonable notice will be provided to any changes and customers will be made aware of any changes. Fusion Swim School Terms & Conditions 2017



Fusion reserves the right to amend these rules and all tariff charges at any time and without notice to the individual members, although notification of the changes will be displayed on the centre notice boards. If any provisions in these rules is declared illegial or otherwise unenforceable, the remaining provisions shall remain in full force and effect.