Terms & Conditions

The following terms and conditions are applicable for the campaigns that are live within the Fusion managed centres:

Summer of Fun

1. Offer valid from 12th June - 17th July 
2. The pre-paid membership includes the joining fee and is non-refundable, non-transferable, non-exchangeable and cannot be redeemed for cash. 
3. Offer only applies to new joiners (i.e. individuals who have not been members of a Fusion operated centre at any time in past 90 days).
4. Only available to customers over 18 years of age 
5. The membership cannot be suspended and must be taken consecutively from the date of activation. This is a limited time offer and will not be available for renewal.
6. Third party programmes and courses are excluded. Normal booking T&Cs apply
7. Up to 10% discounts are available to Family premium memberships for Fusion run holiday camps 
8. Summer of fun premium membership includes full Choice membership entitlements with the exception of swim school 
9. Summer of fun memberships include the same entitlements of the Choice membership with the following limitations;
1 x boot camp per week per adult 
1 x racquet court hire per week per family 
Swim school is excluded 
1 x skate session per week per person (Oxford only) 
10. Saltdean Lido is excluded 
11. The promoter is Fusion Lifestyle, Unit 4, Bickels Yard, 151/153 Bermondsey Street, London SE1 3HA
12. Excludes employees, their friends, family and any partner agencies or associates of Fusion Lifestyle.
13. Fusion reserves the right to extend or withdraw the offer at any time without notice. 

GREAT OUTDOORS PROMOTION

BRING A FRIEND - Great Outdoors

  • Any Choice member can bring a friend for free to one Great Outdoors activity of their choice.
  • The referral can only attend one free trial session - after this, they must purchase a membership or pay for the classes as they go.
  • Members can refer unlimited unique individuals.
  • Referrals will be given a unique code which can only be used to redeem one free class.
  • The trial session cannot be exchanged for cash or redeemed on any indoor, lido or water activities.
  • This offer is only valid to those aged 16 and over.
  • The referred friend MUST apply for a digital trial session themselves before attending the centre.
  • You will be refused right to entry unless you apply for a digital pass first.
  • The referral must book onto an activity in advance of coming into centre.
  • Fusion Lifestyle reserve the right to withdraw or edit this offer at any time.
  • This offer is only valid at Fusion Lifestyle centres participating in the Great Outdoors campaign and does not include access to any of the specialist sites, including Kempston Outdoors, Blue Peris, Hinksey Lido, Shepton Mallet Lido, Oxford Ice Rink, Mowsbury Golf Course (can be redeemed on classes only) and any other lidos.

TRIAL SESSION - Great Outdoors

  • The trial session is valid for new customers only.
  • With this session, the holder is entitled to trial one Great Outdoors activity for free during 22nd April - 31st August 2017.
  • The pass can only be redeemed against INTENCITY bootcamps, buggy bootcamps, run clubs or walking clubs.
  • The customer must present ID at the point of redemption. Acceptable forms of ID are photo drivers licence, council tax statement or utility bill.
  • Only one free trial session pass per person - if you are bringing a friend, please ask them to register for a pass in their name.
  • You must book onto an activity in advance of coming to the centre.
  • You will be refused access to the centre if you have not booked onto a class in advance.
  • To attend a free trial session you must be over 16 years of age.
  • Pass is non-transferable, non-exchangeable and cannot be redeemed for cash or merchandise.
  • All classes and sessions are subject to availability.
  • Centre rules must be adhered to at all times. Centre management reserves the right to refuse entry.
  • Your code is checked against a live database and can only be used once.
  • The promoter is Fusion Lifestyle, Unit 4, Bickels Yard, 151/153 Bermondsey Street, London SE1 3 HA.
  • Fusion reserves the right to extend or withdraw the offer at any time without notice.
  • This offer is only valid at Fusion Lifestyle centres participating in the Great Outdoors campaign and does not include access to any of the specialist sites, including Kempston Outdoors, Blue Peris, Hinksey Lido, Shepton Mallet Lido, Oxford Ice Rink, Mowsbury Golf Course (can be redeemed on classes only) and any other lidos

12 for 8 Membership Offer

  • Offer valid from 8th - 31st May 2017.
  • This offer is only redeemable on annual memberships that are paid upfront
  • The pre-paid membership includes the joining fee and is non-refundable, non-transferable, non-exchangeable and cannot be redeemed for cash.
  • Offer only applies to new joiners (i.e. individuals who have not been members of a Fusion operated centre at any time in past 30 days).
  • Only available to over customers over 18 years of age
  • The membership cannot be suspended and must be taken consecutively from the date of activation. This is a limited time offer and will not be available for renewal.
    • Choice membership includes a 2 hours in a week court hire at no additional cost
    • Non-members pay the guest fee
    • Guests must complete a PEQ
  • Guests cannot enter the centre without the member
  • The promoter is Fusion Lifestyle, Unit 4, Bickels Yard, 151/153 Bermondsey Street, London SE1 3HA
  • Usual Fusion Lifestyle T&Cs apply
  • Excludes employees, their friends, family and any partner agencies or associates of Fusion Lifestyle.
  • Fusion reserves the right to extend or withdraw the offer at any time without notice. 

Booking Terms and Conditions
Please note the following Terms and Conditions for Fusions On-line bookings for Members and Non Members. 

1. Paying for bookings

1.1 Members and non-members must pay for their chosen activity at the time of booking or the booking will automatically be cancelled.

2. Booking Times

2.1 The booking time covers the period of use including up to 5 minutes setting up and up to 5 minutes clearing away of facilities relating to any booking.2.2 To ensure that everyone has a chance to use the facilities there may be restrictions on the number of bookings each person is permitted to make for each day. Please see the relevant centre home site for any restrictions that may apply.

3. Confirmation of booking/checking-in

3.1 All hirers, customers must report to reception on arrival3.2 All on line bookings are confirmed by the issuing of a booking confirmation direct to your nominated email address3.3 A booking confirmation will only be issued subject to receipt of payment or receipt if the booking is a part of your membership3.4 The booking confirmation slip must be produced at reception on arrival of the reception to validate a booking3.5 All bookings are made in the name of a specified individual as set out on the booking confirmation. Proof of identity may be required. Bookings are non-transferable and non-refundable.

4. Conditions of Use

4.1 All hires and bookings are made subject to the Terms and Conditions of Use that may apply from time to time. These are available from reception and displayed at the Leisure Centre´s, and are issued with any membership.4.2 If members rights are abused the membership may be terminated without notice. Membership is non-refundable4.3 Choice membership includes a 2 hours in a week court hire at no additional cost 4.4 Non-members pay the guest fee4.5 Guests must complete a PEQ4.6 Guests cannot enter the centre without the member

5. Cancellation of bookings

5.1 Confirmed bookings are subject to the cancellation policy of the centre.

6. Non-attendance

6.1 Members whose bookings are part of their membership and who fail to attend for a confirmed booking will be expected to pay the standard facility rate. This is subject to the centres local terms and conditions. 

Swim School Survey

  • All participants who complete this survey will go into a prize draw to win £25 of Love to Shop vouchers
  • The expiry date of entering this competition is Friday 5th May 2017
  • The winner will be drawn Monday 8th May 2017
  • Each application will only be counted once, even if you complete the survey more than once
  • You do not have to be an existing member of Fusion Lifestyle to win this competition
  • The promoter is Fusion Lifestyle, Unit 4, Bickels Yard, 151/153 Bermondsey Street, London SE1 3 HA.
  • Fusion Lifestyle reserve the right to withdraw, edit or change this competition at any time 

Southend Leisure & Tennis Centre Early Bird Offer & Class Pass

  • 1. Pass valid for Southend Leisure & Tennis Centre.
  • 2. Free pass valid for new customers only.
  • 3. With this pass, the holder is entitled to visit the facility listed until the 30th June 2017 
  • 4. The pass can be redeemed for a gym, swim or group exercise class that is run by Southend Leisure & Tennis Centre.
  • 5. The customer must present ID at the point of redemption. Acceptable forms of ID are photo drivers licence, council tax statement or utility bill
  • 6. Only one free day pass per person - if you are bringing a friend, please ask them to register for a pass in their name.
  • 7. Please present your pass & code at the centre to redeem when you visit - you can print or present on mobile 
  • 8. To use free pass you must be over 18 years of age
  • 9. Pass is valid until the 30th June and can be used on one day within that period
  • 10. Pass is non-transferable, non-exchangeable and cannot be redeemed for cash or merchandise. 
  • 11. All classes and sessions are subject to availability 
  • 12. Centre rules must be adhered to at all times. Centre management reserves the right to refuse entry.
  • 13. Your code is checked against a live database and can only be used once.
  • 14. Centres reserve the right to restrict access to certain areas at any time during the promotion. 
  • 15. The promoter is Fusion Lifestyle, Unit 4, Bickels Yard, 151/153 Bermondsey Street, London SE1 3 HA. 
  • 16. Fusion reserves the right to extend or withdraw the offer at any time without notice.

Choice + Golf - 50% discount for 12 months offer (Bedford only) / Robinson membership freeze (Sept/Oct 2016)

  • Only valid on Direct Debit memberships.
  • Valid on Adult, Joint and Family Choice + Golf DD memberships.
  • 50% discount offer valid for 12 months from date of first Direct Debit payment.
  • Swim School and soft play included in family memberships only.
  • After 12 months, membership price will automatically increase to standard rate for Choice + Golf memberships (single, joint and family).
  • Offer cannot be forwarded, shared or used by anyone except the intended recipient.
  • Offer is not valid on any concessionary memberships.
  • This offer applies to facilities in Bedford managed by Fusion Lifestyle on behalf of Bedford Borough Council.
  • Fusion Lifestyle retain the right to withdraw or change the offer at any time.
 

BIG DAY PARTIES

  • Big Day Parties are available for children between 2 and 16 years of age.
  • All bookings MUST be paid fully at the time of booking.
  • Cancellation Notice: a) More than 28 days notice - The party may be transferred to another day. A fee of £10 will be charged for this change. b) Notice less than 28 days - The party will only be transferred without loss if the original booked date can be re-booked for another hire.
  • For Pool Parties a lifeguard will be available for up to 20 children. If more than 20 children attend a surcharge of £15 will be made for the additional lifeguard.
  •  Lifeguards are not permitted to enter the water to organise activities. If a party organiser is required in addition to the lifeguards you should discuss with the leisure centre and a charge for this will be made.  
  • Food is provided at selected centres. Please confirm your requirements when booking. At other centres we ask you to bring your own party food (including a cake), drinks and decorations. Some centres do not have facilities for food.  
  •  If you wish to take photographs or use video equipment during your party you must obtain permission from the Duty Manager and our disclaimer must be completed and signed in advance of the party.
  • Please arrive no more than 10 minutes before your party to meet your party host.
  • 2 adults over the age of 18 are required to remain present throughout the party. More supervising adults may be required for Big Day Swim Parties for children under 8. Please check with the centre and confirm this when booking.
  • Our swimming admission policy applies at all times. Please ask a member of staff for details.
  • Socks must be worn for Big Day Bounce and Soft Play Parties.
  • Suitable non-marking trainers and comfortable clothing should be worn for Big Day Sports Parties.

BIG DAY PARTIES - 10% DISCOUNT

  • Present your Big Day Party bag at reception and receive a 10% discount on your Big Day Party package.
  • Offer is subject to availability and can´t be used in conjunction with any other offer.
  • Only valid for Big Day Party packages.
  • Terms and conditions for Big Day Parties apply.
  • The promoter is Fusion Lifestyle, Unit 4, Bickels Yard, 151/153 Bermondsey Street, London SE1 3 HA.
  • Fusion reserve the right to change, amend or cancel this offer at any time.
 

SWIMMING LESSONS   

Click here to download PDF

(A)Teaching Policies, Procedures and Parental Responsibilities

1.      All Fusion Lifestyle Swimming Teachers are ASA or STA qualified and have current enhanced CRB disclosure checks or DBS checks before they are allowed to teach.

2.      Swimming Teachers will take responsibility for pupils during their swimming lessons, but and parents /guardians are required to remain nearby (poolside viewing or designated viewing gallery) so that if required the parent / guardian can deal with toilet breaks or any behavioural issues.  Fusion staff will NOT take pupils to the toilet.

3.      Parents/guardians must remain on the premises whilst the pupil is attending their swimming lessons. This is imperative in case of the unlikely event of a medical emergency, building evacuation or other emergency situation. Pupils must be collected promptly at the end of the lesson.

4.      Parents/guardians must never distract the teacher during a lesson and should direct all communication through the reception staff or the Head Teacher (if available). Parents/guardians should not to speak with a teacher during the period that lessons are in progress as it is dangerous and will distract the teacher from the supervision of the pupils in their lesson.

5.      Pupils can be refused entry to the lesson if they are more than 5 minutes late for a class, as it disrupts the lesson for the other pupils.

6.      A coloured swimming hat will be issued when joining swim school (stages 1-10) and new hats will be issued when transferring to the next teaching stage.  Lost or broken hats can be replaced by purchasing a new hat from reception.

(B) Pupil Illness

1.       If your child is unwell, we recommend that you do not bring them to their swimming lesson.

2.       If your child has been ill with diarrhoea they should not attend their lesson. To protect others, they should not swim for at least a week after it has completely cleared up.

 

(C) Swimming Lesson Programme

1.      The majority of our `learn to swim´ programme classes are held over a 30 minute timeslot (some advanced and adult classes might be 45 minutes for 1 hour) which includes time to take registers.

2.      Pupil to Teacher ratios developed in line with ASA Guidelines.

3.      Fusion reserves the right to combine classes as short notice if necessary.

(D) Swimming Lesson Dress Code & Hygiene

1.      All children should wear appropriate fitting costumes/trunks and shorts specifically designed for swimming. Baggy costumes/trunks can hamper movement.

2.      No jewellery should be worn during a swimming lesson. Religious or medical bracelets are allowed but should not distract the swimmer from their lesson.

3.      The use of goggles is permitted but pupils will be asked to remove them if they providing a distraction and when performing certain skills (unless there is a medical reason for goggles to be worn). We recommend the use of dioptre corrective goggles for anyone with a visual impairment.

4.      We recommend that all swimmers shower before their lesson. Please ensure that all hair gel/body lotions etc are removed. This will help to keep the water clean. Make sure your child uses the toilet before the lesson commences. Please ensure your child showers after the lesson.

(E) Pupil Progression

1.      All pupils on the `learn to swim´ programme work towards the "ASA Learn to Swim Framework" (what was previously called the National Plan for Teaching Swimming).

2.      Swimming Teachers continually assess all pupils´ progression throughout the term.

3.      Progression of all pupils will be at the judgment of the swimming teacher and in accordance with the progression within the criteria of the "ASA Learn to Swim Framework"

4.      Pupils will be moved up to the next class when they meet the skills criteria required and if there is adequate room in the next Stage for movement to the next Stage.

5.      Upon completion of a Stage, the parent / guardian will be contacted explaining that the child is ready to move up to the next Stage.

6.      Due to the continuous progressive nature of our programme, and the variety of ability levels within each session, we cannot guarantee a specific time slot on progression, as a space within the next stage may not always be immediately available. 

(F) Swimming Lesson Payment

1.      All fees for swimming lessons must be paid in advance of the lessons.

2.      Direct Debit payments are taken on 1st of each month.

3.      New joiners, taking the Direct Debit option will pay a pro-rata payment for any lessons which take place prior to the first Direct Debit being taken.

4.      One clear calendar´s months´ notice in writing is required for the cancellation of Swim School Direct Debit.

5.      Failure to provide the full notice period to cancel your swim school when on Direct Debit may result in Fusion Lifestyle taking recovery action for the outstanding payment.

6.      Fusion reserves the right to change the price of swimming lessons at any time.  Direct Debit customers will be notified in writing with at least 10 working days´ notice of any change.

7.      For any failed Direct Debits, Fusion Lifestyle reserves the right to restrict access to the lessons until a suitable payment has been made for the missed Direct Debit Payment.  Under these circumstances Fusion Lifestyle will not guarantee the same space on the existing lesson.

8.      Direct Debit payments include one lesson per week at the agreed Stage of lessons for the monthly Direct Debit subscription, and for junior lessons (under 16 years) access to General Swimming sessions (subject to pool capacity).

The monthly Direct Debit subscription remain the same for each calendar month, regardless of the number of lessons that are delivered during the month. i.e. some months there will be five lessons, while most months there will be four.  During December there will two or three lessons depending on the cycle of the year.  Over a 12 month period, with 12 equal Direct Debit payments a total of 50 swimming lessons will be available to attend*. (* unless a lesson has been cancelled - please see section (H) below. Where payment is not made by Direct Debit, all lessons must be paid in advance and pupils will be removed from classes once advance payment has expired.

(G) Changing and Moving Lesson

1.      You may request a change of time, day or Swimming Teacher and we will try to accommodate your request, provided a space is available.  

2.      Swimming ability and speed of progression will vary depending upon the swimmer.

(H) Pool Closure and Cancelled swimming lessons

1.      In the event of a pool closure we will make every attempt to contact our customers as soon as possible.

2.      Customers paying for swimming lessons via Direct Debit will be provided with a refund for the lesson cancelled.  This will be for the value of the lesson, as advertised.

3.      Please note, refunds usually take 14 days for us to process and make payment. 

4.      Customers who have paid up credit will have an additional lesson credit allocated to their account.

5.      In the event of a planned pool closure you will not be charged for this at time of booking, or a credit will be provided for a future lesson.

6.      Fusion Lifestyle reserves the right to cancel classes should numbers fall below our minimum numbers per group (50% of class capacity). If this happens you will be offered an alternative lesson of the same level.

7.      If a pool closure is likely to affect swimming lessons on the long term, every effort will be made to offer space at another pool within the area.

(I) Missed Lessons

1.      Lesson fees are non-refundable where the pupil has either missed lessons or decided to withdraw from the programme altogether.

2.      Lessons run consecutively, the lesson credits will be utilised as each lesson takes place regardless of pupil attendance (with the exception of pool closure/lesson cancellation). 

3.      In exceptional circumstances Management may exercise discretion on refunds or credit notes but this would only be on production of a medical certificate or documentation from a medical centre, hospital or GP.

 

(J) Changing Teacher

1.      We will use reasonable endeavours to provide the same instructor for each lesson within a course. However, relief instructors may be used without prior notification.

2.      We reserve the right to appoint a new teacher at any time and may, at times need to provide an alternative teacher for a class or classes due to illness or for any other unforeseen circumstances.

3.      In the event a teacher is away for a long period of time we will try to keep the same cover teacher for the time period where possible.

4.      If a teacher is absent, the Pool reserves the right to join classes together if considered appropriate and safe according to ASA guidelines. We would always try to put a replacement teacher in place immediately however, if this is not manageable we would put the classes together in order to avoid the cancellation. This would be an extremely rare occurrence as additional teachers are usually available to cover any such eventualities.

(K) Communication

1.      We like to encourage communication and welcome issues to be raised with our staff.

2.      The duty management team will be the people to resolve any poolside issues. Any problems or issues should be conveyed through them.

3.      Questions regarding the progression of pupils should be directed towards the reception staff that will be able to pass on the message to the relevant member of staff, who will then contact you to discuss the pupil. Please ask to fill in a swim school enquiry card.

4.      All parents/guardians are required to supply us with a valid e-mail address for quick communication purposes.  This is essential so that we can inform you when your child is ready to move up a Stage of lessons.

(L) Viewing

1.      Parents/guardians are not permitted on poolside but must sit in the pool viewing areas. (where pool viewing is on poolside, parents must not interfere with the lessons or distract the swimming teachers).

2.      We do ask that all spectators remain in the seating area in order to prevent any unnecessary distractions for the teachers and make every effort to ensure that all footwear is clean, wearing shoe covers when provided.

3.      It is difficult for the teaching staff to gain full attention from their pupils if they are being distracted; progress can be affected if children are not fully able to concentrate.    

4.      No photography or filming is permitted on poolside or in the changing area without the prior approval from the Centre Management.

(M) Behaviour & conduct

1.      Parents accept that their child is under the supervision, control and care of the Swimming Teacher, during the lesson period. Should the behaviour of the child be unsatisfactory and the class is being disrupted, the Swimming Teacher has the right to remove the pupil from the class. 

2.      The teacher may employ reasonable measures as are necessary to maintain the smooth delivery of the class. We reserve the right to request that your child should be removed from classes should they persistently disrupt or are seen to be putting themselves or anyone else at risk during the class. If a child is removed under these circumstances and suitable alternatives arrangements cannot be made, no refund will be provided.

 

1 month FREE when you refer one friend

  • All new choice membership terms & conditions apply
  • Fee paid automatically gives you equivalent to 2 FREE months over the 12 month membership
  • Referred friend will need to stay for one month minimum
  • This voucher can only be used at Enfield or Haringey centres

Robinson Pools & Fitness Membership Loyalty Pack

Upgrading of current memberships

  • Only apply to current Choice membership holders at Robinson Pools & Fitness.
  • Price freeze applies for 1 year from 1st September 2016. 
  • From 1st September 2017, membership prices will be subject to increase to standard membership rate.
  • Free access to soft play at John Bunyan Sports & Fitness applies to Family memberships only.
  • Golf upgrades apply for 6 months from 1st September when requested in centre.
  • This offer cannot be exchanged for monetary value
  • Offer is subject to availability and cannot be used in conjunction with any other offer.
  • The promoter is Fusion Lifestyle, Unit 4, Bickels Yard, 151/153 Bermondsey Street, London SE1 3 HA.
  • Customers are bound by contract/centre membership terms and conditions.
  • Facilities, fees, classes and membership options vary by centre. Some activities may incur an additional charge.
  • Fusion reserves the right to extend or withdraw the offer at any time without notice 

Bedford Rewards and Leisure Cards

  • Documentation of eligibility must be produced at time of application and upon renewal.
  • Discounts are available for the cardholder only and the card is not transferable. 
  • Cards must be presented upon each visit and booking. 
  • No refunds will be made. 
  • A new Leisure Card cannot be applied for if an existing discount membership is valid.
  • Concession categories: Under 18 years, Full-time student over 18, Student Nurse, War pensioner, Over 60 years, Youth Training, Careers Card holder, Employment.

Enfield Junior Membership

  • Members MUST be between the ages of 8 years and 15 years of age to join. Proof of eligibility may be required
  • Members who wish to use the gym facilities MUST be between the ages of 11 years and 15 years ONLY
  • Under NO circumstances will children 8 years to 10 years of age be allowed access to the gym facilities
  • Members between the ages of 11 years and 15 years using the gym facilities MUST complete a pre-booked gym induction prior to their first visit to the gym. Consent from a legal guardian is required and the joining process must be completed by a legal guardian
  • If children under the age of 11 years are using any of the facilities within the membership a parent MUST remain on site
  • Proof of the child´s date of birth will be required upon joining
  • Some activities and facilities may be age restricted. Age restrictions and activities vary from centre to centre. Normal centre, pool rules, membership and all other general terms and conditions apply
  • Membership provides inclusive access to swimming, relevant gym sessions, 15:30-16:45 and 16:45-18:00 weekdays and 10:00-12:00 and 12:00-14:00 weekends (age restricted), group exercise classes and sport sessions for specific ages, one off peak racquet sport activity per week and all holiday activities (age limits may be in place)
  • Up to 6 days advanced telephone booking or on-line booking
  • A health questionnaire MUST be completed prior to undertaking exercise and signed on behalf of the child by a parent or guardian
  • All Instructors hold a current enhanced CRB or DBS, under child protection guidelines